Shipping and Returns

Fast & Worry-Free Delivery

We ensure that your order arrives carefully, safely, and worry-free.
Orders are processed every business day and you always receive a Track & Trace code via email once your package is on its way.


Shipping Costs

  • FREE shipping on orders from:

 €40 • £40 • $40 • 300DKK • 450SEK

  • Below this amount, just:

€4,95 • £4,95 • $4,95 • 37DKK • 55SEK


Worldwide Delivery Time

  • Processing: 1–2 business days

  • Delivery: Average 4–7 business days (Worldwide shipping)

  • Our Promise: Not 100% satisfied? No worries. We offer a 30-day Salon Result Guarantee. Your order is in good hands with us.

 

Good to know

💡 Most chosen: order from €40 and benefit from free shipping

 

IMPORTANT:

-Always check your order immediately upon receipt.

-If something is missing or damaged, you must report it within 14 days of receipt to our customer service via info@glamnailsprofessional.nl

-Always report this before starting a return , so that we can help you correctly and process everything properly.

 

 

Why we ship from China

At Glamnails Professional, we believe in transparency. That's why we like to explain why we have chosen to ship our products from China.

Our dream doesn't stop at the Netherlands – we are working hard on international expansion. By shipping from one central point, we can offer customers worldwide the same quality and fast service.

Our collaboration with a reliable fulfillment partner ensures that your order is carefully packed and shipped, with track & trace. This approach is sustainable and efficient, with benefits such as:

Fewer stops – delivered faster and more efficiently

Less packaging waste – more sustainable shipping

Lower CO2 emissions – fewer transport movements

Thanks to this centralized logistics, we can guarantee top international service, whether you live in the Netherlands, Germany, the United Kingdom, or Canada.

This way, we can fulfill our mission: to provide you with a complete, affordable, and fast home manicure experience without compromising on quality.


 

Cancellation Policy

After placing your order, cancellation is no longer possible.
We work hard to process and ship your order as quickly as possible.

Once your order is placed, it is immediately included in the processing. Often, your order is already too far along in this process by the time we receive and can handle your cancellation by email.

Therefore, cancellation is not possible.
The best thing is to wait until your package is delivered. If you do not want to keep the products, you can return them according to our return policy.

Do you have questions about this process? Please feel free to contact our customer service via info@glamnailsprofessional.nl.


 

Address Changes

Did you accidentally enter a wrong address?

  • Contact us immediately after placing your order via info@glamnailsprofessional.nl

  • If the order has not been processed yet, we try to correct the address.

  • Note: we are not responsible for errors in the address you provided.

FAQ

Frequently asked questions about shipping

Return Policy

We want you to be satisfied with your purchase in our webshop. If you are not satisfied with the product, you can return it under the following conditions:

Returns

You have the right to return your order within 14 days of receipt without giving a reason. The product should be placed in the original packaging to be returned must not be opened and no signs of use contain.

For hygiene reasons, nail cosmetics are not suitable for return if the seal is broken after delivery. If you have unopened items from, for example, a starter set, this will be settled pro rata. Please contact us for this info@glamnailsprofessional.nl.

Important: If anything is missing or broken when the package arrives, please notify us first report this to our customer service before you send it back.

Returns process

  1. Fill it return form completely and add it to your return shipment. Without a return form, the return shipment will not be processed.
  2. Return the product with a track & trace shipment and email the code to info@glamnailsprofessional.nlThis way you can always prove that the product has been shipped and we can accept it at our warehouse.
  3. It return address is the address stated on the returns form, not the address on the package.
  4. We are not liable for lost or damaged items.

Download and print the return form here

Was your package automatically returned due to refusal or failure to collect it from a service point? Then you serve this by email so that we can process it as a return.

Refund

When we have received the returned products in the above condition, we will refund the purchase amount including any shipping costs paid 14 working days back to your account.

  • The costs for returning are: at your own expense.
  • If a package is refused or is not collected from a service point, the return costs will be deducted from the refund.
  • These costs vary per country. So always make sure that you accept or collect your package properly at a post office/service point.

Questions

Do you have questions about our returns policy? Please feel free to contact us at info@glamnailsprofessional.nl